Working with the leading chip manufacturer (having previously re-imagined their entire site design system) we looked forward to redesigning their account management portal– used frequently by high value partners and resellers to access program-related information.
We conducted extensive requirements gathering, and with small team of design + dev, aimed to deliver MVP in front-end code within iterative bursts. My work included:
Detailed process flows that uncovered opportunities, and contingent requirements around user registration, communities, and role assignment functionality.
Wireframes and site mapping efforts to establish application pages views and IA; flows to show user progression through key features and annotation of states/ behaviors.
Prototyping out later micro-flows for feature updates, refinements based on user testing, and content additions.
Screen Flow: Membership renewal alert
Quick flows allowed us to describe key processes, and to design necessary icons systems, alert stylings, and additional states for an intuitive experience.
Prototype: “Searching by name”
By framing our only “deliverable” as the HTML prototype, we were able to demonstrate intended functionality, quickly address feedback, and ensure client dev teams had a solid basis to start implementing from.
We delivered a simplified profile experience that helped members to quickly update information, so they could focus on their business (not on managing their partner account)
After the initial handoff, I contributed periodic updates for new features for the core experience, usually prototyping interactions for the client dev teams to implement.
To ensure consistency, I leveraged successful patterns from the account management system when designing other form- centric components throughout the site.
With the success of this project, our agency added to our “real-time design’ capabilities, opening up doors for additional flexible project methodologies.